Tag Archives: Troubleshooting

Which Office version do I have?

Most people do not need to know the exact version (nor do they care). But in case you are troubleshooting a problem with Office, you will need to know the version.

Finding the exact version is a funny story. Why? Because the version is shown somewhere in some menu. Over time, that menu itself has been changed and moved around. Therefore, the answer to the question “Which version do I have?” is “You have to go to place x, depending upon the version you have”. Angry smile

That does not make any sense. Therefore, it is a visual answer. You have to literally look at the way Office looks (Word, Excel , etc. ) and then figure out where the version is mentioned.

Microsoft has written a detailed article with screen shots to answer this question. Here is the link  Which Office version do I have?. This shows various screen shots. You open a file in Word and compare the screenshots to find the version.
Funny but true.

Excel Fix: 3D Maps not working, Home tab blank

I had both these problems. I am using Office Insider – Fast track for Office Pro Plus. I tried all kinds of things but nothing worked. Full repair, complete uninstall and reinstall, reapply Windows patches, reinstalled .net framework, escalated to MS. No use.

The solution was very simple. I went to Excel – Customize Quick Access Toolbar. At the bottom right corner I chose – Reset – Reset All Customizations. That’s it. Both problems solved.

SNAGHTML3a9a6b2

I myself do not know why it worked. But it did. If you have the same issues, try this one.

SFB audio joke – “Can you hear me?”

SFB audio problems are common. In any meeting, irrespective of the technology or tool, we always spend time asking people “Can you hear me?”.  Most of us do not realize how hilarious and funny this question is!
Those who cannot hear you can’t hear your question as well! Devil

Here is how you can handle the SFB audio problem in a smart and speedy manner.

SFB audio joke poster

Continue reading SFB audio joke – “Can you hear me?”

Something going wrong? Try SAFE mode

This works for all Office products. When things go wrong or the application starts very slowly, or gets hung while starting or misbehaves in any way, it is worth trying starting it in SAFE mode.  How do you do that? Simple.

Press CTRL key while clicking on the Office Application Icon. It will ask you if you want Safe mode. Choose Yes.

Safe Mode in Office

Another method is to use a command-line switch – more useful to techies. Press Windows Key and R. The run dialog opens. Write the application name followed by /safe and press Enter. For example:

winword /safe

Here are the exact application names for all products:
winword, excel, powerpnt, outlook, mspub, msaccess, onenote

Benefits?

It opens the application with no customization. All your custom settings are replaced with default settings. No add-ins are loaded. This usually makes the application start very quickly. And now you can troubleshoot which item or setting is causing the problem.

Starting in safe mode is NOT a permanent solution. It is usually the first step in troubleshooting causes of application instability or crashes.

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