Training vs Adoption is a common confusion. This article is about driving Office 365 adoption. These concepts are valid for any technology adoption which involves business users. Training is a subset of Adoption. But often, the only thing customers do for adoption is a few training programs. Adoption means effective and full utilization of the right features and tools in the right business context – across the organization. Learn more (7 min).
As Teams becomes popular, a new issue crops up. You are suddenly a part of too many Teams. Not to worry. Here is how you handle them effectively. (Reading time 7 min).
Here is the recording of my session conducted at CIO Power List 2019, at Pune, India.
This was a two part session. Only the second part was recorded. Here I demonstrate quick but powerful features of Office 365.
These features will be instantly popular and will help you drive adoption further.
Here is the recording of the session I conducted at the Ignite Tour – Mumbai. BRK3788: Maximizing Office 365 adoption and ROI
Duration 59 minutes. Lot of practical guidelines and demos.
Office 365 platform is very powerful. However, I have noticed that most customers derive only fraction of the potential benefits. There are many reason for this bleak outcome. Refer to my series on Office 365 Worst Practices for details. In this article I will highlight the reverse Office 365 Best Practices.
Adoption, Consumption, Effective Utilization, Efficiency Maximization, Workplace transformation, etc. are the words / phrases used while describing maximum and relevant usage of all Office 365 tools by all users. They all mean the same. The objective is to maximize ROI and work efficiency in order to drive personal as well as organizational growth.
Office 365 Best Practices
Do not buy the cheapest option
Many customers just want to move from on-premise to cloud. They think that is the ONLY benefit of moving to Office 365. Just convert from CAPEX to OPEX – save on-premise overheads and that’s it. This is not the ONLY benefit of O365. There are a thousand more. Think of empowerment of all users (while saving money).
Go for E3 or E5 SKU. For ALL users. Yes. The cost will be significant. But if utilized appropriately, unimaginable improvements will follow in months. Break-even can happen in as little as six months.
Disclaimer: I do not benefit monetarily by sales of Microsoft products. As you know, I am an MVP (evangelist) and RD.
IT alone should not drive Office 365 adoption
There may be very compelling reasons for IT to spearhead and drive the Office 365 migration project. However, it is not just an infrastructure migration. Unlike most products, Office 365 is NOT transparent to end users. In fact, it is very visible to them. Every user spends 4 hours or more using Office tools. If you want to change (improve) their usage of these tools and add many more tools, you better do it in a manner that is compelling to all users. Push does not work (unless it is a security issue).
Pull is requried. IT alone cannot generate that pull. IT must do this along with the business side.
Involve top management throughout the project
Top Management is the crucial component which is often missed. It is not enough to have a couple of powerful sponsors. The top management has to experience the efficiency transformation first-hand. Only then they will be able to support the initiative wholeheartedly. Otherwise they just cut a ribbon, give a motivating speech at the launch and then nothing happens. Everyone remains inefficient happily thereafter!
All possible business heads should be a part of the Office 365 project. Why? Because, all of them stand to gain substantially from the potential productivity transformation. If some business heads refuses to support the initiative, leave them alone. After they see the success stories around them, they will happily join the mainstream.
If you cannot convince the Top Management, do not bother to convince the users. Your adoption drive has already failed.
Launch is important but not enough
Everyone plans for the launch. It is an event to show off your contribution, gain recognition, motivate more users to join, demonstrate tangible improvement and so on. No problem. Great. Go ahead and put posters, change desktop images, insert banners on intranet home pages, create mailers, create a buzz, conduct quizzes…
That is just the beginning. If nothing happens beyond this, the end comes swiftly. Any kind of excitement reduces soon.
If excitement was sustained, it would be called boredom!
Unless you convert that excitement into a necessity (a good habit), the benefits will be very short-lived. ROI will be a distant dream. Remember, Office 365 is a subscription, but it does not include wisdom and capability transformation. Software cannot do it alone. We need sustenance.
To achieve this you need many things including – having a significant training budget, internal team to drive efficiency and ability to highlight internal successes to motivate all users on a long-term basis.
Office 365 is not just a small utility. It can transform lives and organizations. Give it enough time and perseverance to transform you.
Learning is not FREE
Office 365 contains 20+ tools. Most users know only four – Word, Excel, PowerPoint and Outlook. At least they think that they know.
Unfortunately, nobody knows how to use Office efficiently. We are all trial and error artists!
Just adding 16 more components and conducting a half a day training is not going to change anything. This is the height of wishful thinking. Each tool needs to be explained in terms of the need and its benefits.
In most cases, the rollout of tools (and related training) is phased out over a year or more. In this case, every user does not even get exposed to every tool – which is a perfect recipe for failure.
Roll out all products at once – in phases
This is contrary to common practice of deploying one component at a time. Provide all tools together. Sounds complex? No problem – break it down into phases. In each phase include a manageable set of users. It could be a location, team or department. Initially have smaller set of users, learn from the rollout and then expand the horizon.
Make sure the learning activities are synchronized with the rollout. The worst case scenario is a user who returns from a training – highly motivated to try the new stuff, to realize that the laptop is still running older version of Office and no trace of Office 365. It is a frustrating experience for users. This creates negative word-of-mouth publicity which can destroy the adoption drive.
Exchange down and all others up
This should be the larger objective. The most common reason for work inefficiency is the misuse of Outlook. Now with OneDrive, Teams, Skype, Groups, Planner and other tools, the need for using email is reducing dramatically. All these tools eliminate mails and provide a more focused channel for working together.
If email usage continues to grow with minimal increase in the usage of other tools, your adoption strategy (and execution) has failed. In this case, relook at the content, provide more focus on new tools, also explain why email misuse is bad and provide more hands-on experiences to convince users. Publish internal case studies to make people aware that it works within our organization as well (not just in other company’s case study).
Empower users with analytics
Depending upon the product(s) you have, emphasize on teaching the new method of analytics. Power Query, Power Pivot, Power View and Power Map constitute the new platform called Power BI. If every user adopts to Power BI, there can be unimaginable improvement in everything that the organization does. This happens even without branching into big data, IOT and other recent technologies. Ever since Power BI was introduced, I have not seen a single organization which has leveraged this powerful toolkit across all users. What a waste!
Office 365 contains Office. Remember that!
Almost routinely, I see that the adoption plan just does not include Office itself! The logic is, we have been using Word, Excel, PowerPoint and Outlook for many years (or decades). Everyone knows how to use these tools. Why waste time and money? Just cover OneDrive, Skype, Teams, Groups and OneNote. Wrong thought process. Why?
Office has been around for decades. Any new product Microsoft adds is DESIGNED to integrate with Office. Nothing is created in isolation. Therefore, for all these cloud tools to be utilized efficiently, they must be used from WITHIN Office.
Integration is the most important feature of Office platform. By excluding Office from the training and adoption plan, you are literally ensuring sub-optimal results. No question of having a good return on investment.
One more reason for including Office. It has evolved beyond our imagination in 30 years. Unfortunately, nobody keeps track of how Office is becoming better and offering more and more benefits with lesser effort. Reinventing Office is a great way to transform efficiency – along with the new cloud tools.
There is more… But for now, this is a good start.
Your opinion matters.
Feel free to post your experiences as comments.
Queries are also welcome.
The commonest reason of slow PC / laptop is too many browser windows open – in too many browsers. It does not matter if it is IE, Edge, Firefox, Chrome or Safari… all of them are like an operating system! Just close them first. Find out the actual browser pages you want and re-open them. That’s it.
I have just the browsers open. No other apps. Each browser has just ONE site open.
IE = CNN.com, EDGE = Amazon.in, CHROME = YouTube.com, Firefox = portal.office.com
We tend to forget how many sites we have opened in how many browsers! Be mindful of that and you are good to go.
How to highlight, everyone knows. If you want to highlight repeatedly, double click on the highlight button. Now selecting any text automatically applies the highlight. How to search for highlighted areas is already covered. Now let us learn how to Remove all Highlights – in one stroke – requires just 30 seconds to do it. Learn the magic now!
Here is another way to look at using Office. We want to do so many things. But time is always in short supply. There are thousands of methods of saving time – ranging from behavioral changes, getting up early to sophisticated methodologies. But all of them suffer from one problem… the solution itself requires more time! Now consider this. You can Create Time using Office – because you are already spending three to four hours on it on every working day.
The time you spend on Microsoft Office is considered as the part of the game, part of life, mandatory and non-negotiable. Why? Because you have work to do and it requires you to use Office. So you just use it. In the process, you spend half of your work-life using Office. We have never looked at those 4 hours as a source of extra time.
If you know how to use Microsoft Office efficiently, you will save lots of time. It is like CREATING time because it just did not exist for you earlier. It is a reward you get by being more efficient.
One you have extra time, you are smart enough to invest it in whatever you think is important: Work, Family, Sports, Health…
Once you know the approach towards working efficiently, you should invest part of the time CREATED into learning a little more. That way you will continue to create time throughout your life.
Empowering! is it not?
Read the Efficiency Knowledge Pack on more ideas and concepts related to
A list of my articles relevant to HR, L&D and Human Capital Management personnel covering Efficiency Quantification, Capability Building, Maximizing Potential and common bottlenecks/ misconceptions. Of course, all this in the context of the most used yet most underutilized product called Microsoft Office!
- HR: Enhance your CV with a map
- How to hide inevitable spelling mistakes in your Resume?
- How to learn: Specific to Generic
- (in)Efficiency Tests
- How to conduct a WhatsAppinar
- How to create a multiple choice test using Office Mix
- You are suffering from “Inattentional Blindness”
- Don’t just make charts the way boss wants. Use Recommended Charts
- Educators, L&D : Create Professional Learning Content using PowerPoint + Mix
- Creating SCORM compliant content in PowerPoint using Office Mix
- Word Best Practices Video
- How to succeed in office politics using Excel!
- Trainers: How to prevent expectation mismatch
- Why “Tips and Tricks” approach is not useful for learning
- Common concern: Yammer will lead to uncontrollable misuse
- Learning to Learn: Building a Visual Vocabulary – PowerPoint Transitions
- How vs. Why: the right approach to teaching and learning
- How to create templates for common replies in Outlook
- Did you know: Outlook works with LinkedIn and Facebook?
- Use Split while replying to long mails
- Office Politics: How to ensure your mail is noticed and acted upon?
- Arrange meetings with yourself = Time Management
- Never delegate work using email: Use Outlook Tasks
- Basic vs. Advanced – the psychological deterrent to efficient Office usage!
- It is statistically impossible to be efficient in using Microsoft Office! Unless…
- Efficiency is dangerous!
Office Efficiency session (3 hours) video download. Zip file – 182 MB, WMV format. Download and view in full screen mode. Resolution is intentionally reduced to minimize the file size.
The session started with just 6 participants. But it quickly grew to 40+ attendees. I was supposed to do two sessions of 1.5 hours each. But the audience for the first session were so engrossed that they refused to leave and asked me to continue the session. As a presenter what better compliment can you expect! A big thanks to all of those who attended, participated actively and interacted during the session.
Have a look, share it with your colleagues and post your feedback. Enjoy